Heart of the House
Depending on the size of the hotel, many housekeeping employees may be cross trained within the Heart of the House department. This allows for efficiency in utilizing staff on slower days. However, if a hotel is larger, individuals may only work in one housekeeping position. Students learning Heart of the House at EGTI Muncie will learn all positions listed below.
Starting in 2020, EGTI Muncie will offer the role of Laundry Attendant as a stand-alone training program. Over the past four years, EGTI Muncie staff have observed students whose interest and skillset best match that solely of a Laundry Attendant and not the other roles within Heart of the House. The role of a Laundry Attendant takes place within one room, does not require guest interaction, and is repetitive in nature.
Laundry Attendant
A Laundry Attendant is responsible for ensuring all linen and terry are cleaned using the correct washer and dryer cycles and folded appropriately.
Duties & Responsibilities
- Sort linen and terry into separate piles
- Pre-treat stains on linen and terry
- Operate the washers and dryers by utilizing correct cycles for different items
- Fold linen and terry
- Store linen and terry in their designated locations within the laundry room based on item and size
Linen Runner
Linen Runners are responsible for stocking room attendant carts and storage rooms with necessary linen and terry.
Duties & Responsibilities
- Stock room attendant carts with terry and linen needed to complete room cleans
- Stock storage rooms on each floor with linen and terry
- Assist with linen and terry inventory
Houseman
A Houseman is responsible for cleaning public areas within the hotel and setting up meeting rooms: bathrooms, hallways, stairwells, elevator areas, lobby, etc.
Duties & Responsibilities
- Dust, sweep, and mop hotel lobby, vending areas, elevators, hallways, bathrooms, fitness center, and pool area
- Deliver items to guest rooms upon request
- Arrange tables and chairs within meeting room space according to layout request
- Communicate with front desk, housekeeping, and maintenance staff
Room Attendant
A Room Attendant is responsible for cleaning and replenishing guest amenities in guest rooms.
Duties & Responsibilities
- Remove dirty terry and linen
- Clean assigned guest rooms within a specific time frame
- Use appropriate cleaning chemicals on appropriate items
- Clean guest bathrooms
- Restock bathroom terry
- Make beds
- Fulfill guest requests (i.e. more shampoo, more towels, etc.)
- Clean and organize cleaning cart
- Follow lost and found procedures
- Communicate with housekeeping and maintenance staff
Program Tuition & Fees
EGTI Muncie
| 2025 Heart of the House: All Positions (Hotel) – 12 Weeks | |
|---|---|
| Tuition | $13,550 |
| Room and Board with Student Roommate | $6,600 |
| Room and Board Single Room | $11,400 |
| Community and Living Support | $2,010 |
| Internship Uniform | $80 |
| Materials Fee | $80 |
| Total Program Cost with Student Roommate * All attempts will be made to assign a roommate if desired. If one can’t be secured, the single rate will apply. | $22,320 |
| Total Program Cost Single Room | $27,120 |
| Total Program Cost Commuter | $13,710 |
| 2025 Heart of the House: Laundry Attendant (Hotel) – 12 Weeks | |
|---|---|
| Tuition | $13,550 |
| Room and Board with Student Roommate | $6,600 |
| Room and Board Single Room | $11,400 |
| Community and Living Support | $2,010 |
| Internship Uniform | $80 |
| Materials Fee | $35 |
| Total Program Cost with Student Roommate * All attempts will be made to assign a roommate if desired. If one can’t be secured, the single rate will apply. | $22,275 |
| Total Program Cost Single Room | $27,075 |
| Total Program Cost Commuter | $13,665 |