Front Desk Agent
NOTE: Hotel Programs are offered at our EGTI Muncie location only.
Front Desk Agents are responsible for providing efficient and friendly service to current and potential hotel guests by completing all tasks from the time a reservation is made to check out. This requires excellent customer service, computer, money, and phone skills.
Duties & Responsibilities
- Count cash drawer and complete deposit slips
- Navigate the hotel’s computer software to complete tasks:
- Reservations
- Check guests in and out
- Billing
- Make note of special accommodations requested
- Money transactions
- Make guest room keys
- Answer the hotel phone
- Handle guest requests and complaints
- Assist guests with questions about hotel services, hotel events, directions, local attractions, safety deposit boxes, etc.
- Email copy of receipts to guests when requested
- Communicate with other front desk, housekeeping, or maintenance staff for support
Program Tuition & Fees
EGTI Muncie
| 2025 Front Desk Agent (Hotel) – 12 Weeks | |
|---|---|
| Tuition | $13,550 |
| Room and Board with Student Roommate | $6,600 |
| Room and Board Single Room | $11,400 |
| Community and Living Support | $2,010 |
| Internship Uniform | $80 |
| Materials Fee | $140 |
| Total Program Cost with Student Roommate * All attempts will be made to assign a roommate if desired. If one can’t be secured, the single rate will apply. | $22,380 |
| Total Program Cost Single Room | $27,180 |
| Total Program Cost Commuter | $13,770 |